Shipment & Returns

Shipment & Returns
Shipping & Returns | CasePal.co.uk
Fast, reliable dispatch and clear returns guidance for iPhone & Samsung phone cases.
Your Order Is On Its Way

At CasePal.co.uk, we’re committed to delivering your Samsung and iPhone phone cases quickly and securely. Please review the information below to understand our dispatch, delivery, and returns process.

⚡ Dispatch
UK stock ships in around 1-3 working days.
🌍 International
China warehouse delivery in 10-15 days.
📦 Returns
Accepted only for faulty or damaged items.

Dispatch Times

  • UK Warehouse Stock: 1-3 working days.
  • China Warehouse Stock: 10-5 days from China.

Bulk Printed Phone Case Orders

  • 1–10 cases: 2-3 business days printing + 2-3 days delivery.
  • 11+ cases: Up to 5 business days printing + 2-3 days delivery.

The most appropriate delivery method (Royal Mail or courier) will be selected at dispatch.

Note: Dispatch times apply January to October. During peak periods like Christmas, delivery may take longer.

Shipping Rates

From To Service Price Notes
UKUKRoyal Mail 2nd Class£0.002-4 working days
ChinaUKInternational Courier£0.00Tracked economy
UKUKRM 24 Tracked£4.00Next working day
UKEuropeRM International£4.00Untracked
ChinaEuropeInternational Courier£4.00Tracked
UKWorldwideRM International£5.00Untracked
ChinaWorldwideInternational Courier£6.00Tracked

Cancellations

  • Accepted within 24 hours.
  • Full refund if cancelled in time.
  • No cancellations after dispatch.
  • Custom cases cannot be cancelled.

Returns & Refunds

Returns accepted only for damaged or faulty items.

  • Contact within 3 days.
  • Unused & original packaging.

Refunds processed within 7 days after inspection.

Damaged on Arrival

  • Accept the delivery.
  • Contact us within 5 days.
  • Provide photos of packaging and damage.

Need Help?

Visit our Contact Page or email help@casepal.co.uk

CasePal.co.uk - Fast, reliable UK delivery with customer-first service.

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