At CasePal.co.uk, we value your privacy and are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy outlines how we collect, use, store, and protect your information when you visit or make a purchase from our website.

Who We Are

CasePal.co.uk is an online retailer specialising in Samsung and Apple iPhone phone cases.

We are the Data Controller responsible for your personal data.

What Information We Collect

When you interact with our site, we may collect the following data:

• Personal Information: name, email address, phone number, billing and shipping address.
• Order Information: items purchased, payment details (processed securely by third-party processors).
• Technical Data: IP address, browser type, device type, time zone, pages visited (via cookies).

How We Use Your Information

We use your data to:

• Fulfil and deliver your orders.
• Contact you with updates or order confirmations.
• Respond to your customer service queries.
• Manage returns, replacements, or refunds.
• Comply with legal and tax obligations.
• Improve site performance and customer experience.

We may send promotional emails or product updates if you opt in to our mailing list. You can unsubscribe at any time.

Legal Bases for Processing

We rely on the following lawful bases to process your data:

• Contractual necessity - to fulfil your order.
• Legal compliance - for invoicing and accounting.
• Consent - for email marketing (only when opted in).
• Legitimate interests - to analyse traffic and improve our services.

Sharing Your Information

We do not sell or rent your personal information to third parties.

We may share data with:

• Trusted delivery partners (e.g., Royal Mail, couriers).
• Payment providers (e.g., PayPal).
• Web hosting and analytics services (for performance monitoring).

All third parties are GDPR-compliant and handle your data securely.

How We Store Your Data

Your information is securely stored on password-protected systems and servers based in the UK or EU. We retain your data:

• For up to 6 years (as required by HMRC for accounting purposes).
• For as long as necessary to fulfil the purposes outlined in this policy.

Cookies & Tracking

We use cookies to enhance your browsing experience and analyse website traffic. You can control or disable cookies through your browser settings.

For more details, see our Cookie Policy.

Your Rights

You have the right to:

• Access the personal data we hold about you.
• Correct or update your information.
• Request deletion of your data (subject to legal limits).
• Withdraw consent for marketing at any time.
• File a complaint with the Information Commissioner’s Office (ICO) if you're unsatisfied.

International Orders

If you place an order from outside the UK, your data may be processed or transferred internationally to fulfil the order (e.g., through warehouses in the UK or China). We ensure adequate protection for all cross-border data transfers.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in legal requirements or our services. Any updates will be posted on this page with the revision date.

For privacy-related questions, contact us at: help@casepal.co.uk